• Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns will be refunded via store credit in the form of an E-Gift Card code.
  • A 50% restocking fee may be applied to Final Sale or stale items returned.
  • Returns are processed within 5-7 business days after your item(s) are delivered.
  • We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please contact us at damage@shoeaddiction.co  for assistance before returning.
  • Return packages must include the invoice slip that came with the order . If it is not included, your return may experience issues in processing.
  • When sending back items from multiple orders, please include all invoices related to the product that you are returning.
  • Return drop-offs are not accepted at our Distribution Center or corporate office.
  • Shoe Addiction is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

 

Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Fashion Nova will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Shoe Addiction E-Gift Card for use on a future purchase.

Alternatively, you may return items at one of our store locations to receive store credit. Please note that Gift Cards issued in-store are not transferable to our online store, even if the original purchase was made online.

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Shoe Addiction does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

Shoe Addiction reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Shoe Addiction reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Shoe Addiction items sent to our Distribution Center will be discarded upon receipt.

Wardrobing & Excessive Returns

Our Customer Protection Team handles situations in which a Shoe Addiction customer return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a Shoe Addiction customer, we must ensure the safety, welfare, and comfort of all Shoe Addiction customer across the globe.

Shoe Return Policy

We accept shoe returns up to 30 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip. Contact us at return@shoeaddiction.co  to start a return processing order.

Note: Shoe returns are subject to all standard returns policies and procedures. Alternatively, if you choose to return shoes to one of our retail store locations, the return will be honored with store credit valid only for use in-store.

Final Sale Items

All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.

Note: Should you choose to return a Final Sale item, Shoe Addiction reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

Exchanges

Because we can’t ensure our Shoe Addiction customer will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

In addition, we do not accommodate exchanges for purchases made in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired. We currently only offer in-store credit for returns made in-store. In-store credit is not transferable and can only be used at one of our store locations.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and add the attachment to via e-mail along with a description of the damaged item and your Order Number. Once we receive your request and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please submit a request through via e-mail at our contact us page within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

In-Store Returns

Currently, we have 3 retail locations throughout Denver, Colorado. 1) Shoe Addiction @ Town Center at Aurora 2)City Moda @ Town Center at Aurora 3)Shoe Addiction @ Colorado Mills

If you are unhappy with your purchase, please bring the item to the store in which it was purchased for an exchange within 30 days of the purchase date. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered, and unwashed.

Upon returning the item, you will receive store credit in the form of a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.

Returns by Mail

Contact us through Via E-mail and write a description of your return to assist you. If the return request is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must include each invoices.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, Shoe Addiction reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resaleable condition.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. U.S. customers: we recommend sending your return via email.

Send your package to:

14200 West Colfax Avenue, Lakewood, Co, 80401, Unit 514

Store Credit

Store credit in the form of a Shoe Addiction E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Shoe Addiction does not issue store credit for the original shipping charges.

Stale Returns

Shoe Addiction requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center or retail locations after 30 days are considered to be “stale” returns.

Alternatively, Shoe Addiction reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.